Privacy Policy

Halcyon Wellbeing Coaching (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it in accordance with applicable data protection and privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, mobile version, or any associated services (collectively, the “Site”).

1. Information We Collect

We may collect the following categories of personal information:

A. Identifiers

Name, email address, phone number, postal address (if provided), IP address, and other similar identifiers.

B. Customer Records

Payment information (processed securely by third-party providers), appointment history, and records of your interactions with us.

C. Protected Characteristics

Optional demographic information, such as age or gender, if voluntarily provided.

D. Internet or Network Activity

Browsing behavior, interaction with our Site, device type, referral pages, and use of cookies or similar technologies.

E. Professional or Employment Information (if applicable)
Only if provided voluntarily for service eligibility or context.

F. Personal Information (where applicable)

Personal information shared during your communications with us.

G. Sensitive Personal Information (as defined by CPRA)
We do not knowingly collect sensitive data such as government IDs, precise geolocation, or biometric data unless explicitly required and consented.

2. Sources of Information

We collect information:

Directly from you (e.g., form submissions, bookings, sessions, telephone and online meeting conversations, emails, texts, and other communications)
Automatically via cookies and analytics tools
From service providers (e.g., payment processors, scheduling platforms, etc.)

3. Legal Bases for Processing (for EU/EEA/UK users)

We process your personal data under one or more of the following lawful bases:

Your consent (e.g., for marketing or analytics)
Performance of a contract (e.g., to deliver coaching services)
Legal obligations (e.g., accounting, compliance)
Our legitimate interests (e.g., to improve user experience and prevent misuse)

4. Use of Information

We may use your information to:

Provide coaching coaching and related services and fulfill contractual obligations
Process and manage payments
Schedule and manage appointments
Respond to inquiries or provide support
Send administrative emails and relevant updates
Improve our Site, services, and user experience
Comply with applicable legal obligations
For marketing purposes (with your consent)
Prevent fraud and ensure security

5. Sharing and Disclosure of Information

We do not sell your personal data. We may disclose it to:

Service providers (e.g., hosting, analytics, payments, scheduling, etc.)
Legal authorities when required by law
Others with your explicit consent

6. Your Rights and Choices

Depending on your location, you may have specific privacy rights:

For California Residents (CCPA/CPRA)

You have the right to:

Know what personal data we collect, use, disclose, or “share”
Request access to and deletion of your data
Opt-out of the sale or sharing of your data (we do not sell)
Correct inaccurate information
Limit the use of sensitive personal data
Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us.

For EU/EEA/UK Residents (GDPR)

You have the right to:

Access your personal data
Rectify inaccuracies
Erase your data ("right to be forgotten")
Restrict or object to processing
Data portability
Withdraw consent at any time (without affecting prior processing)
Lodge a complaint with a supervisory authority

To exercise your rights, contact us.

Canada Residents (PIPEDA)
You may request:

Access to your personal information

Correction of inaccurate data

Withdrawal of consent for certain uses

To exercise your rights, contact us.

Additional Jurisdictions

If you reside in a jurisdiction that provides additional rights regarding your personal information under applicable data protection or privacy laws, you may be entitled to request access to, correction of, or deletion of your personal data, or to object to or restrict certain processing activities. Where required by law, we will honor these rights.

To exercise your rights, contact us.

7. Retention of Data

We retain personal data as long as necessary for the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. If you request deletion, we will delete your data unless retention is required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure the Site functions properly (necessary cookies)
Analyze traffic and usage (analytics cookies)
Remember user preferences (functional cookies)
Deliver relevant content or advertising (marketing cookies, where applicable)
Improve website functionality

Upon visiting our Site, you may:

Accept all cookies
Reject non-essential cookies

We may use analytics services like Google Analytics. These services may use cookies to track behavior on our Site. You can opt out by installing browser add-ons like the Google Analytics Opt-out Browser Add-on.

California “Do Not Sell Personal Data”
If applicable, we provide a link to opt out of the “sale” of personal data collected via cookies.

9. Data Security

We implement appropriate technical and organizational measures to secure your data from unauthorized access, alteration, disclosure, or destruction. While no system can be guaranteed to be entirely secure, we work to protect your information from unauthorized access or misuse.

10. International Transfers

If you are accessing the Site from outside the U.S., your data may be transferred to and processed in the United States or other countries that may not offer the same level of data protection as your home jurisdiction. By using the Site, you consent to such transfers in accordance with this Policy.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before interacting with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Your continued use of the Site after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact us.